At pkgame, your privacy matters as much as your gameplay. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we keep it safe, and the rights you hold over your own information as a player registered on our platform.
These cards summarise our core data protection principles. Full details are in the legal text further below — please read that too.
Every byte of data transmitted between your device and pkgame servers travels over an SSL/TLS-encrypted connection. Whether you are logging in from Karachi or browsing games in Lahore, your session data is fully protected in transit.
pkgame only collects the personal data that is genuinely necessary for account operation, regulatory compliance, and fraud prevention. We do not harvest data for speculative purposes, and we do not sell your personal information to any third party — ever.
Our data practices are aligned with internationally recognised data protection standards. pkgame maintains strict access controls so that your personal data is only accessible to authorised personnel with a documented operational need.
Where pkgame relies on your consent as the legal basis for processing personal data, you are free to withdraw that consent at any time through your account settings or by contacting support. Withdrawal of consent does not affect processing already carried out under that consent.
pkgame does not hold personal data indefinitely. Retention periods are defined by the purpose for which data was collected and applicable legal obligations. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle policy.
In the unlikely event of a data security breach that affects your personal information, pkgame will notify impacted users promptly and take immediate remedial action. We maintain an incident response plan reviewed regularly by our security team.
This Privacy Policy ("Policy") describes how pkgame ("pkgame", "we", "us", "our"), the operator of the online gaming and sports betting platform at pkgame.vu, collects, uses, stores, discloses, and protects the personal data of individuals ("you", "your", "User") who register for or otherwise interact with our platform.
pkgame is committed to handling your personal data with transparency, integrity, and respect. We recognise that trust is the foundation of any long-term relationship between a platform and its users, and that commitment to privacy is an essential part of earning and keeping that trust — particularly for Pakistani players who share sensitive financial and identity information with us.
This Policy should be read alongside our Terms and Conditions, which govern your use of the pkgame platform. Together, these documents form the complete framework of your relationship with pkgame. Where this Policy references our Terms and Conditions, you can find those at pkgame.vu/terms-conditions.
pkgame collects only the personal data that is necessary and proportionate to the purposes described in this Policy. The categories of personal data we collect include the following:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality | Registration & KYC verification |
| Contact Data | Mobile number, email address, city of residence (e.g. Karachi, Lahore, Islamabad) | Registration & account updates |
| Financial Data | JazzCash / EasyPaisa account references, HBL / UBL / Meezan Bank account details, transaction history in PKR | Deposits, withdrawals & AML checks |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Each platform visit |
| Gaming Data | Bet history, game activity, bonus usage, win/loss records | During active play |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Support interactions |
We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data unless specifically required by applicable law or regulatory authority instruction, in which case you will be informed separately.
pkgame collects personal data through the following channels and methods:
pkgame processes your personal data only where a valid legal basis exists. The following table maps our processing activities to their purposes and corresponding legal bases:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your pkgame account | Performance of a contract |
| Processing deposits and withdrawals in PKR | Performance of a contract |
| Identity verification and KYC compliance | Legal obligation |
| Anti-money laundering monitoring and reporting | Legal obligation |
| Fraud detection and platform security | Legitimate interest |
| Sending transactional and account notifications | Performance of a contract |
| Sending marketing communications and promotions | Consent (opt-in) |
| Responsible gaming monitoring and intervention | Legal obligation / Legitimate interest |
| Platform performance analytics and improvement | Legitimate interest |
| Responding to support queries and complaints | Performance of a contract / Legitimate interest |
Where pkgame relies on legitimate interest as its legal basis, we have carried out a balancing assessment to confirm that our interests do not override your fundamental rights and freedoms. You have the right to object to processing on this basis — see Section 9 for details.
pkgame does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your data only in the following limited circumstances:
pkgame uses cookies and similar technologies (such as local storage and session tokens) to operate and improve the platform. The types of cookies we use are as follows:
Most web browsers allow you to control cookies through their settings. Disabling certain cookies may impair your experience on the pkgame platform. Please note that strictly necessary cookies cannot be disabled as they are required for platform security and authentication.
pkgame retains personal data for the period necessary to fulfil the purpose for which it was collected, taking into account applicable legal, regulatory, accounting, and reporting obligations. Our standard retention periods are as follows:
At the end of the applicable retention period, personal data is either securely deleted from our systems or irreversibly anonymised so that it can no longer be associated with you as an individual.
pkgame implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to:
As a pkgame user, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team with your account details and a clear description of your request. We will respond within 30 days.
You may request a copy of the personal data pkgame holds about you, along with information about how it is being used and with whom it has been shared.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
In certain circumstances, you may request that pkgame delete your personal data. This right is subject to our legal obligations to retain certain records, particularly under AML regulations.
You may ask pkgame to restrict the processing of your personal data in specific circumstances — for example, while a correction request is being verified.
Where processing is based on your consent or on a contract, you may request your personal data in a structured, commonly used, machine-readable format.
You may object to processing carried out on the basis of pkgame's legitimate interests, including direct marketing. We will cease that processing unless compelling legitimate grounds override your interests.
pkgame is strictly an adult platform. Registration and use of the platform is prohibited for any person under the age of 21. We do not knowingly collect or process personal data relating to individuals under the age of 21.
If pkgame becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe your child may have registered on pkgame, please contact our support team immediately so that appropriate action can be taken without delay.
pkgame's primary infrastructure is located in data centres that meet internationally recognised security standards. In certain circumstances, personal data may be processed by our third-party service providers in locations outside Pakistan — for example, by cloud hosting providers or KYC verification platforms that operate internationally.
Where such transfers occur, pkgame ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that described in this Policy. These safeguards may include contractual data protection clauses, adequacy assessments, or other transfer mechanisms recognised under applicable data protection frameworks.
You may contact pkgame support to request information about the specific safeguards applied to any international transfer of your personal data.
pkgame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, regulatory guidance, or platform functionality. When material changes are made, we will notify registered users by email or via an in-platform notification prior to the changes taking effect.
The version number and "Last Updated" date displayed at the top of this page indicate the currently applicable version of this Policy. We encourage you to review this Policy periodically so that you remain informed about how pkgame protects your personal data.
Your continued use of the pkgame platform following the effective date of any updated Policy constitutes your acknowledgement of the changes. If you do not agree to the updated Policy, you must discontinue use of the platform and may request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pkgame handles your personal data, please reach out to our support team through the following channels:
When submitting a data rights request, please include your registered account username, the email address associated with your account, and a clear description of your request. We may need to verify your identity before processing certain requests in order to protect the security of your data.
For general legal enquiries and formal complaints, please mark your correspondence clearly as "Privacy — Formal Complaint" to ensure it is routed to our data protection team for priority handling.
Cricket betting, live casino, jackpot slots — all in PKR with JazzCash and EasyPaisa. pkgame keeps your data protected while you focus on the action. For players aged 21 and above only.